Shipping policy

All deliveries are made in Canada by default via regular Canada Post service delays associated with this type of service. When ordering, the customer can choose the option to track the shipment of purchases via Canada Post mail service (Express shipping). Only if the customer has agreed to pay any additional fees to get a tracking number of the package, OLA Bamboo Inc. provide you, by email, a tracking number upon shipment of the goods. By clicking on the tracking number, you head automatically to the Canada Post website. For all others orders (Free shipping and standard s hipping), products will be shipped by regular service from Canada Post, without tracking number.

Costs and delivery times

Canada: Shipping fees are free anywhere in Canada if you buy 2 toothbrushes or more except in remote area. If the customer think its location may be remote, it is his duty to contact the olabamboo.com customers service via our website. OLA Bamboo Inc. gives itself the right to add additional fees without notice for sending in a region called remote. Across Canada, the shipping delay is about 10 days. However, it is possible to receive the order within a shorter period if the customer agrees to pay extra for faster shipping. Shipping options are available when ordering a product on olabamboo.com.

International: Delivery charges outside Canada depend on the weight of the order and your location. The calculator will tell you the price associated at the checkout. By default, all orders will be shipped via Canada Post regular service. Deadlines are approximately 15 days.

Lost parcel

Sometimes a shipment can be lost during delivery. If you encounter this problem, please send us an email. When a parcel is lost and that the customer had selected an option to track the shipment, rest assured that we will monitor the folder with Canada Post. For orders shipped through the regular service of Canada Post, if lost, an agreement may be concluded between OLA Bamboo Inc. and customer dissatisfaction through the customer service. However, OLA Bamboo Inc. does not undertake to enter into an agreement.

Items damaged in transit

Any order placed through the website olabamboo.com is made pursuant to a shipment contract. This means that the risks of loss and breakage during shipping to the customer is the responsibility of it. An agreement may be concluded between OLA Bamboo Inc and customer dissatisfaction through the customer service. However, OLA Bamboo Inc. does not undertake to enter into an agreement. OLA Bamboo Inc. is not responsible for costs incurred following the receipt of a damaged or defective item.