General terms and conditions

Order processing

You will automatically receive a confirmation email from OLA Bamboo Inc that your order has been processed. However this is not a commitment to sell the products as mentioned. OLA Bamboo Inc. reserves the right, without prior notice, to refuse any business with a client and/or set a limit of purchase quantity for any item of an order. At any time, it may be necessary for OLA Bamboo Inc. to verify personal information and/or credit card before processing with an order. This is to prevent fraud and use of software piracy.

Product Out of stock

OLA Bamboo Inc. uses automated software that manages the inventory.  It is possible that a product becomes unavailable between the moment of your purchase at olabamboo.com and the software notification. In which case, OLA Bamboo Inc. reserves the right to cancel the transaction, and will inform the consumer of the situation. An arrangement can be made between the consumer and OLA Bamboo inc. to postpone the order until the item is in stock.

Subscription

You can cancel your subscription at any time without any fees. You must cancel your subscription 48h prior to the renewal date. No refund possible.

Products description

OLA Bamboo Inc. is the sole manager of olabamboo.com website and is committed to providing all necessary information about the products sold on the web platform. However, consumers must be aware that mistakes might have happened. We encourage customers to notify all suspicious information found on olabamboo.com to OLA Bamboo Inc.

Price

The prices of our products are in Canadian dollars and applicable taxes will be added at the time of purchase. All payments from customers must be made in Canadian dollars. Products are billed based on rates in effect at the time of the order processing.

Subscription

When you subscribe to a plan, you will create a new account on our website. On this account, you can edit or cancel your subscription at any time, without fees.

Limitation of Liability

Any order placed through the olabamboo.com website is made in accordance with the shipping contract. This means that all risks of loss and breakage than can occur during shipping is the responsibility of the customer. An agreement may be settled between OLA Bamboo Inc. and the customer through our customer service. However, OLA Bamboo Inc. will not commit to conclude an agreement. OLA Bamboo Inc. is not responsible for costs incurred following the receipt of a damaged or defective item.

Guarantee

One year warranty on new products, kept in their original packaging and seal of origin. The warranty begins on shipment date of the product by OLA Bamboo Inc. and ends one year later. Any warranty will be void if the product is opened or used.

Return

Since this is a personal care product, no returns are accepted. If the product is damaged upon receipt by the customer, an agreement may be settled between OLA Bamboo Inc. and the customer through our customer service. However, OLA Bamboo Inc. will not commit to conclude an agreement. OLA Bamboo Inc. is not responsible for costs incurred following the receipt of a damaged or defective item.

Tracking number

In order to track the package, the customer has to choose the tracking shipment option at the time of purchase otherwise the default shipment without a tracking number will apply.

If the tracking option is selected (Express Shipping at extra costs), you will receive an email with your tracking number at the time of shipment. By clicking on the tracking number, you will be redirected automatically to Canada Post website which will give you access to track your package.